|
Sign In to gain access to subscriptions and/or personal tools.
|
Journal of Applied Gerontology, Vol. 15, No. 1,
87-101 (1996)
DOI: 10.1177/073346489601500106
© 1996 Southern Gerontological Society
Differences in Types of Complaints and How They Were Resolved by Local Long-Term Care Ombudsmen Operating In/Not In Area Agencies on Aging
Ruth Huber
University of Louisville
F. Ellen Netting
Virginia Commonwealth University
James R. Kautz, III
Consultant, Atlanta, Georgia
This article examines the differences between types of complaints and how they are resolved in the context of whether local ombudsman programs are housed in Area Agencies on Aging (AAAs). Nine of Kentucky's 15 local ombudsman programs are housed in AAAs, while 6are subcontracted to non-AAA agencies. All complaints analyzed for this paper were received in the first year of a pilot study and reported on standardized forms. Results revealed significant differences by program auspice. Implications for the placement of ombudsmen programs are presented.

CiteULike Connotea Del.icio.us Digg Reddit Technorati What's this?
This article has been cited by other articles:

|
 |

|
 |
 
C. L. Estes, D. M. Zulman, S. C. Goldberg, and D. D. Ogawa
State Long Term Care Ombudsman Programs: Factors Associated With Perceived Effectiveness
Gerontologist,
February 1, 2004;
44(1):
104 - 115.
[Abstract]
[Full Text]
[PDF]
|
 |
|

|
 |

|
 |
 
P. D. Allen, W. C. Klein, and C. Gruman
Correlates of Complaints Made to the Connecticut Long-Term Care Ombudsman Program: The Role of Organizational and Structural Factors
Research on Aging,
November 1, 2003;
25(6):
631 - 654.
[Abstract]
[PDF]
|
 |
|

|
 |

|
 |
 
G. E. West, D. Ouellet, and S. Ouellette
Resident and Staff Ratings of Foodservices in Long-Term Care: Implications for Autonomy and Quality of Life
Journal of Applied Gerontology,
March 1, 2003;
22(1):
57 - 75.
[Abstract]
[PDF]
|
 |
|

|
 |

|
 |
 
R. Huber, K. W. Borders, K. Badrak, F. E. Netting, and H. W. Nelson
National Standards for the Long-Term Care Ombudsman Program and a Tool to Assess Compliance: The Huber Badrak Borders Scales
Gerontologist,
April 1, 2001;
41(2):
264 - 271.
[Abstract]
[Full Text]
|
 |
|

|
 |

|
 |
 
R. Huber, K. Borders, F. E. Netting, and H. W. Nelson
Data From Long-Term Care Ombudsman Programs in Six States: The Implications of Collecting Resident Demographics
Gerontologist,
February 1, 2001;
41(1):
61 - 68.
[Abstract]
[Full Text]
|
 |
|

|
 |

|
 |
 
F. E. Netting, R. Huber, K. Borders, J. R. Kautz III, and H. W. Nelson
Volunteer and Paid Ombudsmen Investigating Complaints in Six States: A Natural Triaging
Nonprofit and Voluntary Sector Quarterly,
September 1, 2000;
29(3):
419 - 438.
[Abstract]
[PDF]
|
 |
|
|