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Journal of Applied Gerontology
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Differences in Types of Complaints and How They Were Resolved by Local Long-Term Care Ombudsmen Operating In/Not In Area Agencies on Aging

Ruth Huber

University of Louisville

F. Ellen Netting

Virginia Commonwealth University

James R. Kautz, III

Consultant, Atlanta, Georgia

This article examines the differences between types of complaints and how they are resolved in the context of whether local ombudsman programs are housed in Area Agencies on Aging (AAAs). Nine of Kentucky's 15 local ombudsman programs are housed in AAAs, while 6are subcontracted to non-AAA agencies. All complaints analyzed for this paper were received in the first year of a pilot study and reported on standardized forms. Results revealed significant differences by program auspice. Implications for the placement of ombudsmen programs are presented.

Journal of Applied Gerontology, Vol. 15, No. 1, 87-101 (1996)
DOI: 10.1177/073346489601500106
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