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Journal of Applied Gerontology
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Client Satisfaction With Community-Based Services in a Pilot Cost Share–Service Coordination Program

Mary Bear

Margaret Sauer

University of Central Florida

The purpose of this research was to measure client satisfaction with community-based services (CBS) in a pilot service coordination–shared cost program. Data were collected with telephone surveys from 307 clients. Instruments with demonstrated reliability and validity were used to measure satisfaction with each of the following CBS: homemaker, home-delivered meals, personal care, transportation, and handyman and/or chore services. Results indicated that on average, clients were satisfied with each of the CBS they received. Gender, income, and level of satisfaction with other CBS were shown to have some influence on satisfaction levels.

Journal of Applied Gerontology, Vol. 19, No. 2, 221-238 (2000)
DOI: 10.1177/073346480001900207
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L. D. Murdoch, S. R. Kunkel, R. A. Applebaum, and J. K. Straker
Care Managers as Research Interviewers: A Test of a Strategy for Gathering Consumer Satisfaction Information
Journal of Applied Gerontology, September 1, 2004; 23(3): 234 - 246.
[Abstract] [PDF]