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Factors Effecting Volunteer Ombudsman Effort and Service Duration: Comparing Active and Resigned Volunteers

Towson University

F. Ellen Netting

Virginia Commonwealth University

Ruth Huber

University of Louisville

Kevin W. Borders

University of Louisville

Volunteers are key to successful ombudsmen programs. Motivating them and keeping them is difficult. The principal goal of this article is to compare active and resigned volunteer ombudsman perceptions (along with select demographic influences) of factors that either encouraged or discouraged their work. The authors find that former ombudsmen felt more role ambiguity, greater nursing facility resistance, higher boredom, and desired better supervision than active volunteer ombudsmen. They also served less time in significantly smaller facilities. Both active and resigned volunteers perceived relatively high role conflict. Implications regarding strategies to improve volunteer ombudsman work effort and retention are discussed.

Key Words: advocacy • job satisfaction • nursing homes • long-term care

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